Appointment Scheduling

We encourage all clients to schedule appointments as far in advance as possible to secure preferred dates and times. Appointments may be scheduled online or with the assistance of our team.

To reserve an appointment, a $100 booking fee is required at the time of scheduling. This fee helps protect provider time and ensures appointment availability for all clients.

• The $100 booking fee is only charged if clients do not show to the scheduled appointment.
• All appointments require a valid credit card on file
• By booking an appointment, you agree to the policies outlined on this page

Booking Fee & Payment Policy

$100 Booking Fee

• A $100 non-refundable booking fee is required to secure all appointments
• The booking fee cannot be applied to late cancellations or no-shows

Payment for Services

• Full payment is due at the time of service
• We accept major credit cards, debit cards, cash, Venmo, and gift certificates
• Package services must be paid in full prior to the first treatment

Prices, services, and products are subject to change at any time without notice.

Consultations

Consultations are required for:

• All new clients
• Existing clients seeking a new service or treatment area

Consultations require the standard $100 booking fee, which is applied toward your visit when completed. Treatment following a consultation must be booked and completed within a reasonable timeframe as discussed with your provider.

Appointment Reminders

As a courtesy, we send appointment reminders via email and text:

• 7 days prior
• 24 hours prior

It is the client’s responsibility to manage appointments and adhere to cancellation policies, even if reminders are missed or not received.

Cancellation & No-Show Policy

We understand that schedules can change. However, last-minute cancellations impact our ability to care for other clients.

• Appointments may be canceled or rescheduled up to 48 hours in advance without penalty
• Cancellations made with less than 48 hours’ notice, or failure to arrive for a scheduled appointment, will result in forfeiture of the booking fee

Repeat Late Cancellations or No-Shows

Clients with repeated late cancellations or no-shows may be subject to:

• Same-day booking restrictions
• Full prepayment required for future appointments
• Loss of online booking privileges

In rare cases where we must cancel your appointment due to unforeseen circumstances, any applicable fees will be waived.

Arrival Policy

First-Time Clients

Please arrive 15 minutes early to complete intake forms and check-in. Many forms are available in your patient portal prior to your visit.

Existing Clients

Please arrive 5 minutes early to ensure a relaxed and timely start to your appointment.

Late Arrivals

• Late arrivals may result in a shortened appointment
• Full service fees still apply
• If insufficient time remains, rescheduling may be required and cancellation policies may apply

We appreciate your understanding as we work to respect the schedules of all clients.

Returned Payments & Outstanding Balances

• Returned checks are subject to a $100 returned payment fee
• Any declined or unpaid balances remain the client’s responsibility
• Outstanding balances must be resolved before booking future appointments

A 20% late fee may be applied to balances unpaid after 30 days

Refunds, Returns & Packages

• All services are final sale and non-refundable
• Packages and prepaid services are non-refundable and non-transferable
• Packages must be used within the specified timeframe or they will expire
• Skincare product returns may be accepted within 7 days of purchase if unopened
• Prescription products are non-refundable per federal regulations

Gift certificates:

• Are non-refundable
• Not redeemable for cash
• Expire 1 year from purchase
• Must be mentioned at time of booking

Medical Disclosure & Safety

Your safety is our top priority. Please inform us of any:

• Medical conditions
• Allergies or sensitivities
• Pregnancy or possibility of pregnancy
• Medications or recent procedures

The practice of medical aesthetics is not an exact science. While excellent results are expected, outcomes cannot be guaranteed. Additional treatments or follow-up care may be recommended and may involve additional fees.

Practice – Patient Relationship

We value respectful, professional relationships with our clients. Enhanced Aesthetics & Wellness reserves the right to refuse or discontinue services at any time if:

• Inappropriate behavior or language occurs
• Medical non-compliance is present
• Treatment is deemed unsafe or inappropriate

Clients under 18 must have written parental or guardian consent prior to treatment.

Accessibility

If you require accommodations under the Americans with Disabilities Act or a similar law, please contact our office so we can assist you.

Questions?

We are always happy to clarify policies and answer questions before your appointment. Our goal is to provide a welcoming, transparent, and respectful experience for every client.